Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Can’t find your Question?
Head on over to our contact page and submit your question! With your permission, I’ll add it to this page so more people can benefit from your intellect and insights!
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Do you believe in cryptids?
We believe in the magic of mystery. Whether you’re a skeptic or a believer, our collection is here for all to enjoy.
What’s the most awesome creature in your catalog?
I’m far too much of a gentleman to say! Each cryptid has its own allure. Awesomeness is in the eye of the beholder (but it’s totally Nessie).
How do you source your cryptid designs?
Our designs are inspired by centuries of folklore, sightings, and the creative minds of our artists
How do I know which size to order?
You can find our sizing guide on each product page, which includes measurements and fitting tips to help you select the perfect size.